Delivery & payment
The standard delivery time is about 3-5 working days - this is the time during which we process and ship your order.
When the package will be sent - you will be informed by e-mail.
Orders are processed by courier companies :
- UPS COURIER - Delivers parcels from Monday to Friday 9.00-19.00
- DHL COURIER - Delivers parcels from Monday to Friday 8.00-20.00
If after 7 working days you still have not received your parcel and the status of your parcel has not changed - please contact us, we will try to check where the parcel is.
-UPS COURIER: Before the package is delivered you will receive an e-mail notification about the delivery of the package on the next working day - You can track your package here https://www.ups.com/pl/en/services/tracking.page
-DHL COURIER: Before the package is delivered you will receive an e-mail notification of the package delivery on the next working day - you can track your package here https://www.dhl.com/gb-en/home/tracking.html
At PINAPIN we offer several payment methods :
-Payment by credit card
-Payment by traditional bank transfer
Quick local payments according to the country:
If for some reason your payment did not go through, you can make a bank transfer directly to our account. Below is the list for traditional transfers
FLOW ECOMMERCE MICHAŁOWSKI I WSPÓLNICY SPÓŁKA JAWNA
Warszawska 58C/56, 02-496, Warsaw, Poland.
BIC : BREXPLPWMBK
EUR IBAN : PL69 1140 2004 0000 3012 1307 7047
USD IBAN : PL64 1140 2004 0000 3212 1307 7039
GBP IBAN : PL20 1140 2004 0000 3412 1307 7054
Yes, we send the ordered products in one piece.
Yes, the following product price is for 1 linear meter. You can choose any multiple of 1 linear meter.
Yes, most of our fabrics are OEKO-TEX STANDARD 100, GOTZ or TÜV Rheinland certified - safe for children and babies.
If you need more detailed information, please send us an email at email@example.com
We take photos of our fabrics as the pattern runs. If the pattern is longitudinal, the fabric will be in this position on the photo.
Codura is a thick, stiff and waterproof fabric which has a PVC lining. Oxford is a waterproof and flowing fabric that is pleasant to touch. If you plan to make a canopy out of it, make sure it is sloping, then it has no chance of getting wet. It works best for patio curtains, tablecloths, garden accessories, backpacks, make-up bags, lairs and other accessories.
Order & account
If you are a registered user, you can check the status of your order in tab "my account" section "orders". You will also receive email notifications from us whenever the status of your order changes.
Yes, please check the b2b tab or send us an e-mail.
If it has been less than 90min since you placed your order, please email us at firstname.lastname@example.org and we will update your order.
We send invoices by e-mail after sending the order, but you can also download it at any time from your order page, which we send by e-mail.
If you wish to cancel your order, please send us an email at email@example.com
If your order is incomplete, please contact us by email at firstname.lastname@example.org with your order number.
If you have forgotten your password, click on the link on the login page "I forgot my password". Enter your e-mail address and we will send you instructions on how to change your password to a new one.
Returns & compliants
Method 1 - if you have a shop account
1. Go to My account -> Order history and details.
2. Find the order you wish to return.
3. Select the products to be returned and enter/set the quantity to be returned.
4. Click the "Request a refund" button.
5. Send the return parcel to the address below:
Method 2 - if you don't have a shop account
1. Download the return form DOWNLOAD
2. Fill in the form and send it back together with the returned products to the address below.
Your refund will be provided within 14 days after the products reach the PINAPIN warehouse. When this happens you will receive an email informing you that the return has been executed and a confirmation.
Funds will be refunded depending on the payment method selected when placing the order.