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Delivery & payment
WHAT IS THE DELIVERY TIME?
The delivery time is indicated on the product page and in the order summary.
When the package will be sent - you will be informed by e-mail.
HOW CAN I TRACK MY PARCEL?
After your order has been shipped, you will receive a tracking link via email.
If you have customer account you can track the status of your order at any time under 'My Account -> Orders'
If you don't have customer account use the following link: Order tracking
WHICH PAYMENT METHODS CAN I USE?
At PINAPIN we offer several payment methods :
-Paypal
-Payment by credit card
-Payment by traditional bank transfer
Quick local payments according to the country:
- Sofort
- Bancontact
- EPS
- Giropay
- IDEAL
MY PAYMENT DID NOT GO THROUGH - HOW CAN I PAY FOR MY ORDER?
If for some reason your payment did not go through, you can make a bank transfer directly to our account. Below is the list for traditional transfers
Recipient:
FLOW ECOMMERCE MICHAŁOWSKI I WSPÓLNICY SPÓŁKA JAWNA
Address:
Warszawska 58C/56, 02-496, Warsaw, Poland.
Account number:
BIC : BREXPLPWMBK
EUR IBAN : PL69 1140 2004 0000 3012 1307 7047
USD IBAN : PL64 1140 2004 0000 3212 1307 7039
GBP IBAN : PL20 1140 2004 0000 3412 1307 7054
Product info
Will I receive the fabric in one piece?
Yes, we send the ordered products in one piece.
The maximum length on a roll is 50/100 meters, depending on the product type.
Is the price I see next to the fabric the price for 1 linear meter?
Yes, the following product price is for 1 linear meter. You can choose any multiple of 1 linear meter.
Are the fabrics certified?
Yes, most of our fabrics are OEKO-TEX STANDARD 100, GOTZ or TÜV Rheinland certified - safe for children and babies.
If you need more detailed information, please send us an email at [email protected]
How do I know if a pattern on a fabric is cross/overlapping?
We take photos of our fabrics as the pattern runs. If the pattern is longitudinal, the fabric will be in this position on the photo.
What is the difference between codura and oxford?
Codura is a thick, stiff and waterproof fabric which has a PVC lining. Oxford is a waterproof and flowing fabric that is pleasant to touch. If you plan to make a canopy out of it, make sure it is sloping, then it has no chance of getting wet. It works best for patio curtains, tablecloths, garden accessories, backpacks, make-up bags, lairs and other accessories.
Order & account
Where can I check the status of my order?
If you are a registered user, you can check the status of your order in tab "my account" section "orders". You will also receive email notifications from us whenever the status of your order changes.
Can I place a bulk order?
Yes, please check the b2b tab or send us an e-mail.
Can I make changes after placing an order?
If it has been less than 90min since you placed your order, please email us at [email protected] and we will update your order.
Can I receive an invoice?
We send invoices by e-mail after sending the order, but you can also download it at any time from your order page, which we send by e-mail.
Can I cancel my order?
If you wish to cancel your order, please send us an email at [email protected]
A product is missing from my order.
If your order is incomplete, please contact us by email at [email protected] with your order number.
I forgot my password, what should I do?
If you have forgotten your password, click on the link on the login page "I forgot my password". Enter your e-mail address and we will send you instructions on how to change your password to a new one.
Returns & compliants
HOW CAN I RETURN PURCHASED PRODUCTS?
You can return purchased products for free within 30 days of receiving your package. To initiate the return process, please use the following link: Start a return.
After receiving information about the return, we will provide you with the necessary details for shipping the package.
WHEN WILL I RECEIVE MY REFUND?
Your refund will be provided within 14 days after the products reach the PINAPIN warehouse. When this happens you will receive an email informing you that the return has been executed and a confirmation.
Funds will be refunded depending on the payment method selected when placing the order.
Can I complain about my order?
If there are any problems with the delivered product, please contact us at [email protected]
You will also find all the necessary information in the Returns & Complaints section
