How to return products?
If the product sent to you has not met your expectations, for whatever reason, you have 30 days to return it.
1. If you have a shop account, go to My account -> Order history and details.
2. Find the order you wish to return.
3. Select the products to be returned and enter/set the quantity to be returned.
4. Click the "Request a refund" button.
5. Send the return parcel to the address below.
1. Download the return form DOWNLOAD
2. Fill in the form and send it back together with the returned products to the address below.
If the product sent to you is faulty or damaged:
1. Print out and complete the claim form DOWNLOAD
2. Send the form and the claimed products to the following address:
The complaint will be processed within 30 days of receipt of the parcel.
You can find more details in Regulations