How to return products?

If the product sent to you has not met your expectations, for whatever reason, you have 30 days to return it.

Method 1:

1. If you have a shop account, go to My account -> Order history and details.

2. Find the order you wish to return.

3. Select the products to be returned and enter/set the quantity to be returned.

4. Click the "Request a refund" button.

5. Send the return parcel to the address below.

PINaPIN Fabrics

Świderska 36/C

05-480 Karczew

POLAND

Method 2:

1. Download the return form DOWNLOAD

2. Fill in the form and send it back together with the returned products to the address below.

PINaPIN Fabrics

Świderska 36/C

05-480 Karczew

POLAND

COMPLAINT:

If the product sent to you is faulty or damaged:

1. Print out and complete the claim form DOWNLOAD

2. Send the form and the claimed products to the following address:

PINaPIN Fabrics

Świderska 36/C

05-480 Karczew

POLAND

The complaint will be processed within 30 days of receipt of the parcel.

You can find more details in Regulations

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