Frequently Asked Questions
Fabrics & Samples
Are all fabrics cut from one continuous piece?
Are all fabrics cut from one continuous piece?
Yes - we always cut fabric as one continuous length whenever possible, up to the maximum roll length.
If the ordered length exceeds the roll size or it’s not possible to send it in one piece, it will be shipped in multiple separate cuts.
What are pre-cut fabrics?
What are pre-cut fabrics?
Pre-cut fabrics are ready-made fabric pieces in specific lengths that have been measured and cut in advance for sale. They are full-quality fabrics with no defects or damage, offering the same premium quality as fabrics sold by the metre.
Many pre-cut pieces are created naturally during our cutting process. For example, after fulfilling customer orders from a fabric roll, there may be a remaining length of 2, 3, 4, or 5 metres. Rather than leaving these perfectly usable fabric lengths unused, we make them available as pre-cut products, ready for immediate dispatch.
As these fabrics have already been measured and cut, no additional cutting is required after you place your order. This allows us to offer them at a more attractive price while also speeding up order processing and shipping
Do you offer fabric samples?
Do you offer fabric samples?
Yes! You can order small samples directly from our website - perfect to check color and texture before buying more.
Do colors look exactly like on screen?
Do colors look exactly like on screen?
We do our best to show true colors, but small differences can occur due to monitor settings or lighting. If color accuracy is crucial, order a sample first.
Do your fabrics have certificates?
Do your fabrics have certificates?
Many of our fabrics are OEKO-TEX® and/or REACH® certified, meaning they’re safe and free from harmful substances.
You’ll find certification details in product descriptions.
How should I wash or clean my fabric?
How should I wash or clean my fabric?
Each fabric has its own care instructions listed on the product page. We generally recommend gentle washing and air drying. Always test on a small piece first.
Orders & Purchases
How do I cancel or edit an order?
How do I cancel or edit an order?
You can change or cancel your order as long as it hasn’t been shipped yet.
If you made a mistake — for example, entered the wrong address, phone number, or simply want to cancel — please contact our customer service via email or live chat as soon as possible and have your order number ready.
Once the order is being prepared or has been shipped, changes are no longer possible.
In that case, you can still return the package after it arrives.
We’ll always try to find the most convenient solution for you.
How can I track my order?
How can I track my order?
You can track your order by checking the shipping confirmation email, which contains a tracking number and a link to the courier's website. Alternatively, log in to your account on our website, navigate to "My Orders," and click on the tracking link provided for your order.
What if there is a problem with my order?
What if there is a problem with my order?
If anything doesn’t look right - damaged fabric, missing meters, or wrong color - let us know immediately. Send a short description and a few photos to our support team so we can resolve it quickly.
I didn't receive all off my order?
I didn't receive all off my order?
Sometimes we ship larger orders in multiple parcels. Please check your shipping confirmation - if some items were sent separately, they’ll arrive soon after. If everything should have been in one parcel, contact us and we’ll investigate right away.
Invoices & Payments
Do you provide invoices?
Do you provide invoices?
Of course! Enter your company details at checkout and we’ll issue a VAT invoice automatically. Sales within the EU are handled under the OSS (One Stop Shop) VAT system.
Businesses registered in the EU with a valid EU VAT number listed in VIES can benefit from 0% VAT (intra-community supply).
How to validate VAT in the cart:
- Enter your email address.
- Enter your VAT number with the 2-letter country prefix.
- Click “VALIDATE VAT.”
- Make sure you use the same email address at checkout as the one used during validation on the cart page.
If your VAT number is not listed in VIES but you still want it on the invoice, please add it in the order notes at checkout using this pattern: VAT ID: 123456789
What payment methods do you accept?
What payment methods do you accept?
We accept credit and debit cards, online payments and bank transfers. Available methods may vary by country.
Shipping & Tracking
How long does shipping take?
How long does shipping take?
Orders are processed within 1-2 business days. Delivery time depends on your country and courier, usually 2-7 business days within the EU.
Do you ship internationally?
Do you ship internationally?
Yes, we ship across the European Union. Shipping costs and delivery times vary by destination and will be shown at checkout.
Can I change my shipping address after placing an order?
Can I change my shipping address after placing an order?
If your order hasn’t shipped yet, contact us immediately. Once it’s dispatched, we can’t change the address.
Returns & Exchange
What is your returns policy?
What is your returns policy?
We offer a 30-day return policy for most products. Items must be in their original condition, and unused. Please refer to our Returns Policy page for more details.
How do I initiate a return?
How do I initiate a return?
To start a return, please visit Product Return Page. After receiving your request, we will provide instructions regarding the return shipment. Items sent back without prior approval will not be accepted.
Can I exchange an item instead of returning it?
Can I exchange an item instead of returning it?
Yes! If the fabric hasn’t been cut or used, you can exchange it for another pattern or color. Contact us first so we can confirm availability.
How long does it take to process my return or exchange?
How long does it take to process my return or exchange?
Once we receive your returned item, processing typically takes 14 business days. Refunds will be issued to your original payment method, or the exchanged item will be shipped promptly.
Contact Us
How can I contact you?
How can I contact you?
You can reach us anytime via email, contact form or live chat. We’re happy to help with orders, product advice, or fabric recommendations.
Our customer support hours are Monday to Friday, 9:00–16:00 (Central European Time)